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We’re updating our website following the changes to departmental responsibilities announced in May 2023.

Working at a Housing Service Centre (HSC)

Working at a Housing Service Centre, staff deliver frontline services to Queenslanders in housing need.

Through Housing Service Centres across the state, HSC staff are our main contact points with customers and connect them to information, options and support services to meet their housing needs. HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure and sustainable housing.

Our work aims to reduce the barriers many Queenslanders face to access safe, secure and affordable housing and helps create pathways for them to achieve housing independence.

Being an Occupational Therapist (OT) in Housing

For an Occupational Therapist, Housing is a great place to work.

OTs in housing support customers with a disability, long-term health condition or who are ageing, to access and sustain suitable housing. Customers are supported to remain independent and safe in their homes.

OTs are based in most Housing Service Centres in Queensland. Whether it’s working with colleagues to find out more about a customer's situation, visiting the home of a tenant to understand their needs or working with local tradespeople to oversee home modifications, every day is different.

As an OT in housing, you can:

  • organise your own schedule
  • receive professional supervision and development from Senior OTs
  • be part of a state-wide OT network
  • work with tenants who really appreciate what you do for them
  • have flexibility and variety in your day
  • be creative and problem solve!

Read about our OTs in Housing:

Watch OT Jasmine at work in Maroochydore.

I really love my role as an OT in Housing.

So, I get to be creative, I get to problem-solve, help people and get rewarded.

I get to have a huge impact on people's lives and quality of life.

So, I'm Jasmine and I work at the Maroochydore Housing Service Centre.

Yeah, so it's such a great location, the office is near all of the shops and we've got close access to the beach.

The day is very varied,

I get to have control as to what the day looks like.

I get to make recommendations and then see the impacts of those, which is really rewarding.

I just love the flexibility of the role, being able to choose when I go on home visits and when I'm in the office.

So, I've been working with Steven for a little while now.

We've been looking at his kitchen and his bathroom, just to make it more accessible.

At the moment, he's having difficulty accessing his bathroom sink and his kitchen sink and also his oven, which is really important.

OT is just like the best job ever.

It means I get to be creative, I get to problem-solve, and it means I get to help people and get rewarded for helping people.

Last updated: 
31 May 2023