One social housing system resources for community and local government-managed housing providers
You will need to have 
Adobe Acrobat Reader installed on your computer to view or print the PDF files below.
For more information on PDF files, obtaining Adobe Reader or converting PDF files to text, visit the help section. If you are still unable to view the files, please call 1300 880 882 to arrange an alternative format.
This resource page contains information that assists community and local government-managed housing providers to operate within one social housing system. Included are policies, procedures, forms and information sheets on how to deliver funded services within one social housing system.
Information sheets
A series of information sheets have been prepared specifically for use by community and local government-managed housing providers. While they are public documents, they have been developed for providers.
Common eligibility criteria (26Kb)- Allocations policy (34Kb)
- Duration of need policy (37Kb)
- Conflict of interest (35Kb)
- Confidentiality and information privacy (47Kb)
- Information about the service (31Kb)
- Accreditation (33Kb)
- New forms and notices (44Kb)
- Housing Register and applicant referral process (34Kb)
- Allocations Policy—Rejection of offer (38Kb)
- Allocations Policy—Exemptions to the applicant referral process (31Kb)
Policies
- Common Eligibility Criteria Policy (78Kb)
- Allocations Policy—Long Term Community Housing Program (73Kb)
- Allocations Policy—Affordable housing providers (74Kb)
- Duration of Need Policy (68Kb)
- Community Housing Rent Policy (effective 1 July 2006) (68Kb)
Effective from 1 March 2010
From 1 March 2010, providers will need to apply the policies listed below. Until this date, the Allocations Policy-Long Term Community Housing Program and Allocations Policy-Affordable housing providers continue to apply.
- Allocations Policy - Long Term Community Housing Program and Affordable Housing Providers (98Kb)
- Allocations Policy Transitional Housing - Community Rent Scheme, Community-managed Housing - Studio Units and Same House Different Landlord Providers (106Kb)
Procedures
- Service Provider Procedures (SPPR01) (172Kb) gives service provider staff information to assist them to allocate long-term and affordable housing vacancies to applicants referred by the department from the combined waitlist. This is to be done in accordance with the allocations policies for the Long Term Community Housing Program and Affordable housing Providers.
- Brisbane Housing Company Procedures (SPPR02) (61Kb) provides Brisbane Housing Company (BHC) staff with information to assist them to allocate their affordable housing vacancies to applicants referred by the department from the combined waitlist. This is to be done in accordance with the Allocations Policy for Affordable housing Providers (74Kb).
Practice guides
Forms
Duration of Need Notice (28Kb)- Application for Housing Assistance form (668Kb)
- Property details form (65Kb)
- Notification of community-managed property vacancy form (251Kb)
- Community housing allocation-offer advice form (426Kb)
Department of Housing offices
If you have a general enquiry, please visit your nearest Department of Housing office, contact the central office or email the department.
To find the Department of Housing office for your suburb or town, search in Town and suburb list A to K (138Kb) and Town and suburb list L to Z (137Kb).
Archived information
- Letter from the Department of Housing (55Kb) to providers of community and local government-managed housing.
- Pro-forma letter (38Kb) from providers of long term and affordable housing to waitlisted applicants. This includes important dates to note and a copy of the Application for Housing Assistance form.
- Statutory Declaration (Applications) (20Kb)
Last updated 09 October 2009
Other languages