Information for lessors/agents or service providers/managers
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What is a Bond Loan?
A Bond Loan is an interest-free loan provided to eligible applicants to help them access the private rental market. A Bond Loan does not include the initial two weeks rent in advance and only relates to the money forwarded to the Residential Tenancies Authority.
As a lessor/agent or service provider/manager, you must complete the 'Details Of Property To Be Rented' section on the Private Rental Assistance Household Application form. The accurate completion of this section is essential to the Bond Loan application process. Department of Housing officers may also contact you regarding the information provided on the application.
Bond Lodgement Form 2C/Form R2C
You will receive written confirmation once the Bond Loan has been approved. The tenant will also provide you with the Form 2C/Form R2C. You must lodge the Form 2C/Form R2C with the Residential Tenancies Authority within ten working days. If this is not done, the Bond Loan will be cancelled.
No changes can be made to details on the forms. If a change is made, the Residential Tenancies Authority will not accept the form and the Bond Loan will be cancelled.
Transfer of Bond Loan
Transferring a Bond Loan to another property is possible if both the current lessor/agent or service provider/manager and the future lessor/agent or service provider/manager agree to do so. Bond Loans may be transferred provided no claim is made on the original rental bond. The 'Transfer of Bond Form 3/Form R3' should be lodged directly with the Residential Tenancies Authority.
If there are any changes to the original tenants listed on the Bond Loan, then the Bond Loan cannot be transferred.
Changes in shared tenancy
It is possible to remove a person from a Bond Loan if one tenant vacates the property. All parties have to agree to this, as the remaining tenant/s must accept responsibility for the remainder of the debt.
To remove a name from a shared tenancy Bond Loan:
- A 'Change of Shared Bond Arrangement' Form 6/Form R6 must be completed and signed by all tenants as well as the lessor/agent or service provider/manager; and
- All tenants on the agreement must deliver the completed 'Change of Shared Bond Arrangement' Form 6/Form R6 to a Department of Housing office and sign an Agreement of Release to amend the Bond Loan agreement; and
- The Residential Tenancies Authority will have to be notified through the lodgement of the 'Change of Shared Bond Arrangement Form 6/Form R6'.
If a 'Change of Shared Bond Arrangement Form 6/Form R6' is lodged without first contacting the department, the Residential Tenancies Authority will not process the changes.
What are my responsibilities at the end of a tenancy?
A 'Refund of Rental Bond Form 4/Form R4' should be lodged with the Residential Tenancies Authority at the end of a tenancy even if no claim is being made. This allows the department to finalise the Bond Loan account details. The lessor/agent or service provider/manager has first claim against any rental bond held by the Residential Tenancies Authority.
Conciliation
The Queensland Department of Housing cannot enter into any dispute between lessors/agents or service providers/managers and tenant/s. Any disputes should be referred to the Dispute Resolution Service at the Residential Tenancies Authority.
More information
For a printable version of the above information, view the 
Lessor/Agent or Service Provider/Manager Information Fact Sheet (87Kb).
For more information, see Bond Loans or frequently asked question for existing Boan Loan clients.
Or view the map for your local Department of Housing office’s contact details.
Last updated 19 December 2005
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