Frequently asked questions for existing Bond Loan clients
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What do I do with the Bond Lodgement Form 2C/Form R2C?
Once the Bond Loan has been approved, it is your responsibility as the tenant to hand the Form 2C/Form R2C to your lessor/agent or service provider/manager. The lessor/agent or service provider/manager must lodge the Form 2C/Form R2C with the Residential Tenancies Authority.
How do I repay the Bond Loan?
The Department offers a number of ways for you to repay your Bond Loan. This includes Bond Loan repayment card, EasyPay scheme, BPay, cheque/money order or periodical payments.
Contact your local Department of Housing office for more information.
What if more than one person is on the Bond Loan Agreement?
Each person on the Bond Loan Agreement is responsible for ensuring the full Bond Loan amount is repaid.
What if I don’t make the repayments?
If you are experiencing difficulties making your repayments, you should contact the department on 1800 501 702, to discuss possible options regarding your repayments. Failure to repay your Bond Loan as agreed may result in an independent debt collection agency being appointed to pursue your account and legal action may be taken. You will not be eligible for any further assistance from the department until the Bond Loan is repaid.
What if I want to move?
Transferring a Bond Loan to another property is possible, if both your current and future lessor/agent or service provider/manager agree to do so. Bond Loans may be transferred provided no claim is made on the original rental bond and all original tenants move into the new property with no additional tenants. The 'Transfer of Bond Form 3/Form R3' should be lodged directly with the Residential Tenancies Authority.
A 'top up' cannot be provided if your new rental bond is more than your current rental bond.
What if I want to leave a shared tenancy?
If you want to leave a shared tenancy, you will still be responsible for the Bond Loan unless you remove yourself from the Bond Loan Agreement. Everyone on the Bond Loan has to agree to this, as the remaining tenant/s must accept responsibility for the balance of the debt. To remove your name from a shared tenancy Bond Loan:
- A 'Change of Shared Bond Arrangement Form 6/Form R6' must be completed and signed by all tenants as well as the lessor/agent or service provider/manager;
- All tenants must attend in person a Department of Housing office and complete an Agreement of Release to amend the Bond Loan Agreement;
- The Residential Tenancies Authority will have to be notified through the completion of a 'Change in Shared Bond Arrangement Form 6/Form R6'.
If you lodge a 'Change of Shared Bond Arrangement' Form 6/Form R6 without first contacting the department, the change will not be processed by the Residential Tenancies Authority.
Refund of rental bond
The Department of Housing is not responsible for processing refunds. To claim a refund on your rental bond, a 'Refund of Rental Bond Form 4/Form R4' should be lodged with the Residential Tenancies Authority at the end of your tenancy. This form needs to be signed by your lessor/agent or service provider/manager. These forms are available from any Australia Post Office.
Looking after your interests
- Familiarise yourself with the terms of the tenancy agreement you signed.
- Keep all rental receipts.
- If you move, provide a forwarding address to the department as well as to your lessor/agent or service provider/manager.
I’m having trouble with my lessor/agent. What do I do?
The Queensland Department of Housing cannot enter into any dispute between lessors/agents or service providers/managers and tenant/s. Any disputes should be referred to the Dispute Resolution Service at the Residential Tenancies Authority.
More information
For a printable version of the above information, view the 
Bond Loans Borrowers Fact Sheet (128Kb).
For more information, see Bond Loans or lessors/agents or service providers/managers information.
Or view the map for your local Department of Housing office’s contact details.
Last updated 19 December 2005
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