How to provide feedback or make a complaint
Our commitment to you
The department is committed to providing a high level of service to its clients and respects the rights of individuals to provide feedback on the department’s actions, services or products.
Should clients be dissatisfied with the department’s services, their complaint will be handled in a fair and confidential manner.
The information that we receive will be used to improve our services in the future.
Contact us
In many instances, you can provide your feedback or complaint by contacting local office staff in person or by phone.
If you do not wish to talk about the matter with local office staff or if they are unable to resolve it, you can contact us on 1300 557 245 or submit an online feedback or complaint form.
You can also mail, fax or email a letter to the department:
Appeals and Review
Department of Communities (Housing and Homelessness Services)
Reply Paid 690
BRISBANE QLD 4001
Fax
3225 1912
feedback@communities.qld.gov.au
What we need
Please provide us with as much information as possible so we can effectively address your feedback or complaint.
If you need help, we can assist or provide you with an interpreter.
What we will do
We will contact you with details of who is managing your feedback or complaint and how long we expect it will take to respond to it. If delays occur in addressing the matter, we will let you know. You can also contact the person who is managing your feedback or complaint to check on its progress.
Once the department has looked into your feedback or complaint, you will receive a letter providing you with a response.
Further investigation
If you are not satisfied with the final response, you may contact the Queensland Ombudsman's office to request an independent review by calling 07 3005 7000 or 1800 068 908 (toll free), or emailing ombudsman@ombudsman.qld.gov.au.
More information
For more information, read the 
fact sheet (35Kb) on how to provide feedback or make a complaint, or download the brochure (1Mb).
Last updated 16 November 2009
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